How Can I Place an Order?

You can start receiving services by creating your Finperion membership and verifying your email address. After creating your membership, you can log into the platform to:

1. Select your preferred subscription plan through the platform,

2. Fill in the required identity, company, and contact information for the subscription,

3. Choose the payment method and provide the necessary information,

4. Verify and confirm your plan content and the information you provided during the payment stage.

Once you confirm the accuracy of all your information and subscription selection, you can complete your subscription by accepting the Preliminary Information Form and Membership Agreement that includes this information and other legal notifications.

Will Contracts Related to My Subscription Be Sent to Me?

Upon approval of your subscription, information confirming your subscription approval will be sent to the email address you provided to us as soon as possible. Additionally, the Preliminary Information Form and Membership Agreement we have prepared regarding your subscription will be sent to your email address and will also be stored by us for legal retention periods.

I Provided Incorrect Information in My Subscription, What Can I Do?

Contact Channels:

• E-mail: info@finperion.com

• Phone: (0216) 464 77 47

You can update your account information from the "Account Settings" tab or contact our support team.

Can I Cancel My Subscription?

If you want to cancel your subscription, you can do this through the "Subscription Management" tab on the platform or by contacting our support team.

Cancellation Conditions:

• Monthly subscriptions: Effective from the next billing period

• Annual subscriptions: Access continues until the end of the current period

• Trial version: You can cancel at any time

If you cancel your subscription, the refund period may vary depending on your bank, but it will be completed within a maximum of 14 (fourteen) days. In most cases, the refund is processed on the same day or within the following 1–2 days.

What Are Your Subscription Withdrawal Conditions?

Our customers who qualify as consumers have the right to withdraw from the contract within 14 (fourteen) days after the commencement of service performance without showing any reason and without paying any penalty. According to article 15, paragraph (ğ) of the DISTANCE CONTRACTS REGULATION titled "Exceptions to the Right of Withdrawal," there is a provision for "Contracts related to services performed instantly in electronic environment or intangible goods delivered instantly to the consumer." Therefore, the right of withdrawal cannot be exercised if the service is completely performed.

How does Subscription Cancellation Take Place?

Upon notification of your subscription cancellation, it applies to your continuing subscriptions only after the complete month.

Cancellation by Email:

• Send your cancellation request to info@finperion.com

• Specify your account information

Is There a Different Procedure for Corporate Invoiced Subscription Cancellations?

In the case of corporate invoice subscriptions, the following steps are mandatory:

• A signed cancellation request must be submitted by an authorized company representative

• A cancellation approval must be provided with a company-stamped document

• Coordination with your accounting department is required

Is the Process Different for Multiple User/Company Account Cancellations?

In multi-account management, the main account holder can manage all sub-accounts. Partial cancellation is not accepted for group subscriptions. All accounts must be cancelled collectively.

I Cannot Access the Platform, What Should I Do?

1. Check your internet connection

2. Update your browser or try a different browser

3. Clear cookies and cache

4. Try resetting your password

5. If the problem persists, contact our support team

I Forgot My Password:

1. Click the "Forgot My Password" link on the login page

2. Enter your registered email address and company identifier

3. Click the link sent to your email

4. Set your new password

Data Upload and Processing Issues

Supported File Formats:

• XML files (e-ledger format)

• Excel files (.xlsx, .xls)

• CSV files (using our template format)

File Upload Issues:

• File size must be maximum 25 MB

• Use supported formats

• Avoid using special characters (including Turkish characters) in file names

• You cannot upload password-protected files

Technical Support and Customer Services

Contact Channels:

• E-Mail: info@finperion.com

• Phone: (0216) 464 77 47

Business Hours:

• Monday-Friday: 09:00 - 18:00

• Saturday-Sunday: Closed

• Emergencies: 24/7 email support

What Are the Privacy Rules of Your Website?

We comply with the requirements of the Personal Data Protection Law No. 6698 in all our processes. In this context, all information requested from you is collected within the framework of legislation and processed in compliance with the law. You can find detailed information about your processed personal data on the relevant pages.

Finperion, process your information solely for the purpose of providing services to you, taking both the highest level of technical measures permitted by technology as well as administrative measures, prevents unauthorized access to your information, and securely maintains your information.

Finperion may contain links to other websites in its content. When you visit other linked websites, you will be subject to the privacy and security policies of the relevant site. Therefore, Finperionaccepts no responsibility regarding your visit.

The information and materials on our website, visual elements and their arrangement are copyrighted by Finperion and cannot be copied, distributed, rented, reproduced, sublicensed, modified, used for commercial purposes, converted to source code, reverse engineered, disassembled, or used for commercial purposes.

Finperion reserves the right to change all products and services, pages, information, and visual elements on the website without prior notice.

The information collected by Finperion from its users is only information that is permitted to be collected under relevant legislation. Finperion protects your information with administrative, technical, and physical safeguards. Your information is only transferred when necessary for the conduct of our activities but is never shared with third parties.

A cookie policy is implemented for websites whose content is provided by Finperion. Our cookies are used to provide you with personalized experience while using our websites, to improve our services, and to perfect your experience. Please click to read our Cookie Policy.

We remind you that Finperion membership belongs personally to the member, that you should not share your membership information with third parties, and that you are also responsible for the security of the information you enter.

In transactions carried out online directly by banks and similar card organizations, your card information is not seen or recorded by us. Credit card information is only used to obtain authorization by securely transmitting it to the relevant banks during the collection process and is deleted from the system after authorization. The information you provide will not be shared with third parties under any circumstances, except for that necessary for receiving and delivering your order.

What Are the Alternative Dispute Resolution Mechanisms?

For disputes arising between finperion.com and consumers, within the monetary limits determined by the Ministry of Commerce in December each year, the Consumer Arbitration Committee or Consumer Court located in your place of residence or where the consumer transaction was made is authorized.

Contact:

• E-Mail: info@finperion.com

• Phone: (0216) 464 77 47

• Address: Atatürk, Girne Cd No:1/A, 34758 Ataşehir/İstanbul